Terms & Conditions
LEAD TIMES
We advise all of our clients planning their wedding during the months of May to September to secure their date as early as possible. Whilst we will always try to accommodate all of our clients, our bookings are taken on a first come first serve basis, and we reserve the right to decline orders.
Your date can always be secured with a deposit payment, and your design can be finalised during your consultation at a later date.We kindly request that orders be placed no later than six months before your wedding, however, should you need to, please contact us, as we have on occasion worked within shorter time frames.
PAYMENT
A 20% or £200 non-refundable deposit is required at the point of wedding cake order. The outstanding balance is due eight weeks prior to delivery/ collection. Orders placed inside of eight weeks will require payment in full at the point of order, and are non refundable. We accept payment by cheque or BACS.
ALTERATIONS
Where possible, we will always accommodate alterations. However, alterations are made at our discretion, and should the overall cost be affected, then your balance will be adjusted accordingly. We respectfully ask that changes are made no later than six weeks prior to the delivery / collection date.
CANCELLATIONS
For cancellations greater than eight week’s notice prior to your wedding date – specially ordered items or work already undertaken in accordance with your order will require payment. For cancellations with less than eight weeks’ notice before the completion date, the full balance will be due.
DELIVERY
As part of your consultation, we can discuss the delivery and set up of your cake should you require it, however, as there are limitations to the number of deliveries we can conduct, an advance booking is the best way to secure your date during the busy wedding season.
Our delivery service will include liaison with your venue, assembly of the cake in situ, and dressing with fresh flowers if so required. The service is dependent upon availability and will be charged on an hourly basis determined by the travel distance and the time and labour required for assembling the cake.
COLLECTION
Should you wish to collect your cake, we will provide you with full transport, assembly and storage instructions where required. Please note that once the cake has been collected, the client is responsible, Kate's cakes will not liable for any damages thereafter.
We advise all of our clients planning their wedding during the months of May to September to secure their date as early as possible. Whilst we will always try to accommodate all of our clients, our bookings are taken on a first come first serve basis, and we reserve the right to decline orders.
Your date can always be secured with a deposit payment, and your design can be finalised during your consultation at a later date.We kindly request that orders be placed no later than six months before your wedding, however, should you need to, please contact us, as we have on occasion worked within shorter time frames.
PAYMENT
A 20% or £200 non-refundable deposit is required at the point of wedding cake order. The outstanding balance is due eight weeks prior to delivery/ collection. Orders placed inside of eight weeks will require payment in full at the point of order, and are non refundable. We accept payment by cheque or BACS.
ALTERATIONS
Where possible, we will always accommodate alterations. However, alterations are made at our discretion, and should the overall cost be affected, then your balance will be adjusted accordingly. We respectfully ask that changes are made no later than six weeks prior to the delivery / collection date.
CANCELLATIONS
For cancellations greater than eight week’s notice prior to your wedding date – specially ordered items or work already undertaken in accordance with your order will require payment. For cancellations with less than eight weeks’ notice before the completion date, the full balance will be due.
DELIVERY
As part of your consultation, we can discuss the delivery and set up of your cake should you require it, however, as there are limitations to the number of deliveries we can conduct, an advance booking is the best way to secure your date during the busy wedding season.
Our delivery service will include liaison with your venue, assembly of the cake in situ, and dressing with fresh flowers if so required. The service is dependent upon availability and will be charged on an hourly basis determined by the travel distance and the time and labour required for assembling the cake.
COLLECTION
Should you wish to collect your cake, we will provide you with full transport, assembly and storage instructions where required. Please note that once the cake has been collected, the client is responsible, Kate's cakes will not liable for any damages thereafter.